Health Care Assistants help the nurses with some aspects of clinical care. They are mostly responsible for the practice blood taking (phlebotomy) service. This is for adult patients who cannot travel to Solihull Hospital and is by appointment. There is a walk-in service at Solihull Hospital, available Monday to Friday, 8.00 am to 4.30 pm and also on weekend mornings. However you must take a form with you which you need to obtain from the surgery. The HCAs also do blood pressure monitoring and New Patient checks.
We have a team of receptionists who are your link with the rest of the practice. They will try to help and advise you how to get the best from the services we offer. If you wish to speak in more privacy please ask and a room will be made available.
Our midwives are part of the Shirley Midwifery Team. Tricia Seymour is our Senior Midwife working mostly at Northbrook. She is assisted by Kelly Stait who runs Dickens Heath Antenatal Clinic. The Northbrook Clinic is on Thursdays and the Dickens Heath Clinic is on Tuesdays.The midwifery office contact number is 0121 709 0209. It is your choice where to have your baby once safety is considered. although currently you will only be able to choose Solihull Hospital if you are low risk.
We have a team of Health Visitors attached to the Practice. They have an office base for administration but there is a weekly drop in clinic available to all patients of the practice. To contact the Health Visitors ask at the surgery for their direct contact number and to obtain a current leaflet detailing their clinics and local Children's Centres. They make contact with families during pregnancy and continue to support you at intervals throughout childhood.
We have a team of District Nurses attached to the Practice. Their office base is in Shirley but the nurses check each day for messages from the practice doctors and nurses and patients. They provide nursing care, advice and support for patients who are permanently or temporarily housebound. The up to date contact number for the District Nurses is available from the surgery.
The Primary Care Trust has one of its physiotherapy bases at Northbrook. There is a team of physiotherapists who work at differing times throughout the week. You may need a referral from one of the doctors to see a physio - you will then be given a sheet of information with a telephone number to book your own appointment. If you do not ring the booking office within the specified time, no appointment will be arranged and your file will be closed. This means that all the people on the waiting list really need physiotherapy, and the waiting time is relatively short. Any queries need to be directed to the Physiotherapy office as they are employed and organised by Heart of England Foundation Trust.
If you are feeling stressed, anxious, depressed and low in mood and if you are over 16 you can call 024 7667 1090 to make an appointment to see one of the IAPT team.
For more serious cases your GP can refer you to psychiatrist at Lyndon Clinic.